FAQ

I entered the wrong shipping address.
We will be able to fix this for you as long as your order has not been assigned a tracking number. Reach out to us at info@eternalstreetapparel.com from the email you used at time of purchase or via chat on the website. Please include your order number, your name, and your updated address. We will contact you once it has been updated.

I didn't receive an order confirmation via email.
If you did not receive an email confirming your order, you may have entered your email incorrectly at checkout. This does not mean you won't receive your order, it simply means you entered it incorrectly. Before assuming so, please check your spam/junk mail.

If you still cannot locate your confirmation email, contact us at info@eternalstreetapparel.com or via chat on the website.

Why is my tracking in the pre-shipment stage?
Your tracking number is in the pre-shipment stage because it is either still en route to our shipping courier, or has yet to be scanned by our shipping courier. Allow up to 5 business days from when you received your tracking number, for it to update. You may also use the "Track Your Order" part of our website to see the latest status of your order.

How do I track my order?
You can track your order by accessing the "Track Your Order" part of our website. By simply entering your order number & the email that you used at checkout, you will be able to see the latest status of your order. (Available for orders made in the last 60 days). Also, once your order has begun the process of being packed up and sent off for shipping, you will receive tracking information via email. (Make sure to check your spam/ junk mail).

I would like to exchange / return my items).
All orders are Non-Refundable / Non-Exchangable unless the item is flawed. We are unable to switch your size or item, so it is important you choose carefully before ordering. In the rare occasion that you receive a flawed item, reach out to us at info@eternalstreetapparel.com or contact us via chat on website, and provide an explanation, order number, as well as images displaying the flaw.

I have received the wrong item.
In the rare occasion that we send you the incorrect item, reach out to us at Info@eternalstreetapparel.com or via chat on website. Please provide a brief explanation, your order number, as well as images displaying the mistake.